Troubleshooting For Subscribers
There are only a few possible reasons your service could be down or not letting you log in.
Please check them all
Refreshing Channels and EPG
The first thing to always try is the “Refresh Channels, Movie and series” option in the 3 dot menu in the top right hand corner of the category page. You can also update and repair the EPG here by selecting “Refresh TV Guide” We update, repair, or add new content most days. Until you select these option you won’t see any changes we have made.
Tip: Refresh daily
At least 2 times per week restart your router
For some reason, people will not do this.
The 3 minutes it takes can make a world of difference.
Restart your Firestick
Restarting your Firestick every day can make a HUGE difference on how well it runs.
Does the device have a working internet connection?
“Network error” or “Error Code: on Failure” test the connection by going to the web browser or any internet based app on the device. If you don’t check the Ethernet cable is connected or the WiFi is connected. Try resetting the router and device.
Username and Password
The most likely reason it won’t let you log in is you
entered the details incorrectly.
If you see the error “Incorrect Username and Password” then you have typed them incorrectly.
Please be careful with capital i’s and lower case L’s, in a lot of fonts they look the same, capital O’s and the zero can look slimier, and Upper case and lower case K’s.
All subs work 100% of the time and the login details have been copied and pasted direct from the server so they are not wrong. Please do not email saying the detail don’t work …they do.
Has you subscription expired. Please check back in your email for the date you was sent the subscription and how long you paid for.
The server may be down. There are usually two reasons for this your internet service provider has been instructed you block our IP address during a big sports event. For this you should try using a VPN.
Estimated downtime 2 hours
If you are seeing “Playback error” then you may have also lost the internet.
This can also be that the channel isn’t live at present. Live events channels etc are only active when the event is being aired.
It may also be that the channel is down
These apps all have different URL portals built if for the different servers, so you don’t need to worry about adding the correct portal.
If you have followed all this correctly please and still can’t login then please email me stating you have completed the troubleshooting guide long with your login details.
The Server is Down
The server has had to be rebooted. Unfortunately, this is a computer and occasionally it will need rebooting.
Estimated downtime 30 mins.
You can check for information on the server in the “News and updates” tab on this website, which will keep you updated about any situation or updates you need to do to your device.
Please try not to email in this situation it only delays in further, and I can not offer you a solution other then waiting patiently.
Having buffering issues?